Our commitment to your privacy
Your privacy is important to us. We respect your right to privacy and your right to view and update the personal information which we hold about you. We are committed to protecting your privacy when you visit our website, use our services or deal with us in any other way.
Collecting information from you
Substantial Equities Ltd trading as The Brokers provides financial advice in relation to insurance, kiwi-saver, investments, and mortgages. To offer you financial advice we collect personal information from you, including information about your:
We gather information in a number of ways but most of this personal information is collected directly from you. In some circumstances we may be legally required to collect personal information for example to verify your identity and in other instances providing some information is optional. We may be unable to assist you if you choose not to provide the personal information requested.
We collect your personal information in order for us to take action requested by you (such as providing Financial Advice) or in order to provide information (such as policy information) or to assist a financial adviser to contact you.
Security and Disposal of your personal information
We are committed to protecting your personal information. We store personal information electronically and physically in New Zealand. We store electronic information in New Zealand and elsewhere in our client relationship management system which is provided by a third party and some of which is cloud based.
To protect the personal information that we gather from you, we have put in place physical, electronic, and managerial procedures to assist in safeguarding and securing the information we collect.
The Brokers is required to retain personal information in relation to clients by several New Zealand laws for example the Financial Markets Conduct Act 2013. We usually hold personal information for at least 7 years although we may keep certain information for longer even if you’re no longer a client.
Disclosing your personal information
The Brokers may also disclose information to
Newsletters and other notices
It is our policy to send communications to all The Brokers clients to keep you updated with information that we believe is relevant to you. In addition, we may send promotional material to you regarding new or amended material where we think it may be relevant to you.
You can choose not to receive information about our services. Click unsubscribe at the bottom of the email or you can call us on 09 927 4300, email email@example.com or firstname.lastname@example.org or tell your adviser if you don’t want information about other services we offer.
Accessing and correcting your personal information
The Privacy Act 2020 gives you certain rights to access and correct your personal information. The Brokers will try to ensure that the personal information collected about you is up to date. Please help us by telling us as soon as possible if your information, such as your contact details, changes.
Breach of Privacy
If we believe that there has been a privacy breach, we will identify the issue and take steps to minimise harm to you.
If we believe the breach has caused, or is likely to cause serious harm, we will contact the Office of the Privacy Commissioner. We will also contact clients who may be affected by the breach.
Questions or concerns
If you are not satisfied with our response to any privacy related matter you may have, you can contact the Privacy Commissioner at
Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Phone: 04 474 7590
For more information on privacy see the Privacy Commissioner website.
Links to other websites
Our website may contain links to enable you to easily visit other websites of interest. Clicking these links may mean that you give information to us or to third parties through cookies or in other ways.
The Brokers is not responsible for content on other websites. Please review the privacy policies and privacy practices of third-party sites before you use the sites or disclose any personal information. We do not endorse any third-party websites, or their content, and we have no control over the conduct of the companies or organisations operating those sites.